Shipping & Returns

SHIPPING

We deliver door-to-door countrywide. The delivery cost of a Boxie is included in your subscription, regardless of your frequency. Contact us to request international order and delivery info on info@boxie.co.za

Additional purchases can be done at a delivery cost of R99 per package, anywhere in South Africa. However, if your order comes to R400 or more, we deliver FREE OF CHARGE.

DELIVERY 

Product delivery will be communicated to the purchaser, but we work on a 5-7 working day delivery turnaround time.

REFUNDS

We cannot refund you for your Boxie once you have received it. If you would like to cancel your subscription, you are welcome to do so before the 21st of the month before your next subscription. We can definitely replace products that are defective or damaged upon arrival.

REPLACEMENT

In the unlikely event of the incorrect product being delivered or the product being damaged or broken, please tell us immediately by emailing info@boxie.co.za indicating your concern. Please attach pictures of the damaged items as you received it (preferably a photo showing exactly how you received the box) to the email. We will respond to you as soon as we can and will send you a new product as quickly as possible. We reserve the right to substitute the product if a product runs out, to the same or higher value of the damaged item.

RETURNS POLICY

If you have used a product and found it to be damaged or faulty, please send us a photograph and we will collect the product at our expense and either replace or repair the item, depending on the circumstances and date of purchase.

RETURNS POLICY – CONSUMABLES

Should you order a perishable item and you have had a change of mind, you will not be able to return the item. While we do our utmost to provide as much information on a product and only list quality products, we are not able to refund or exchange items due to safety regulations. If, however, your perishables have arrived damaged or expired we will replace or refund when we or the supplier are at fault, according to our Refund Policy.

AGREEMENT CHANGES

Boxie for Pets may, in its sole discretion, change this agreement or any part thereof at any time without notice.