Privacy Policy

Our website is owned by Boxie for Pets (Pty) Ltd. This tells you how we obtain, use and disclose personal information collected on Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed at any time, and any changes will be posted on this website and will apply to all activities and information going forward. The privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.

1. What personal data we collect and how we use it

Personal information submitted to our site is used for the provision of the goods and services offered by Boxie for Pets, to ensure the products are received by the addressee, and as market research to improve our service. Any analysis is carried out with no relation to the personal data and the user will remain anonymous.

Personal Information

Registration is necessary for the processing of your order and you will be asked to provide the following information:

– Full Name
– Email Address
– Day time Telephone Number
– Billing Details
– Shipping Address
– Details about your Dog or Cat

Personal information such as your full name, delivery address and contact details may be passed on to the courier company to ensure delivery of the products you have bought.

We may use your email address to communicate details about your order, or share updates about our site and products with you, but we will never share your contact details with other companies for marketing purposes. If you do not wish to receive communications from us, please let us know by contacting us at

Browsing Information

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

2. How we protect your data

Security of Credit Card Details

Credit Card details are handled by a third-party payment gateway PayFast (Pty) Ltd. PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading – it is a PCI DSS Level 1 Service Provider (the highest level).  Details entered through PayFast, and all money transactions are secured using Secure Socket Layer (SSL) technology and high-security encryption. You may want to go to to read more about their security measures. 

Customer Details

Your details will be stored by Boxie for Pets in a secure database with restricted access. They are separate from card details which are entered on PayFast’s site. 

3. What rights you have over your data

You may have access to your personal information stored in the Boxie for Pets database by either logging in to your account using the “My Account” link or by requesting it. We will also remove your data from our database on request unless there is a legal or administrative reason why we need to keep the data. Any concerns related to the use of your personal information can be raised by writing to

4. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.