Subscriptions

Your first Boxie shipment will happen within 10 days of placing your order. If you are subscribing, then the first Boxie will ship within 10 days and follow-up will ship after the billing run in the next month. 

Yes, we can ship internationally, but this will incur additional shipping fees which is not currently supported on our website. If you would like to place an order from outside of South Africa, then please get in touch with us via email and we will supply you with the relevant International shipping rates as well as our International order payment information. 

Each month’s content is unique and curated by our animal-loving team to induce maximum tail wags and happiness. We pride ourselves in putting together fun and exciting boxes, but if anything is ever not to you or your pet’s liking, we can always work with you to figure out how to make your experience perfect!

If you have anything that you would like to see more or less of in your box or if you have any content suggestions, just reach out to us – and we’ll do our best to accommodate it in future themes. You can contact us through email or message, text or call us on 082 839 5020.

Yes, you most certainly can change your box size in the middle of your subscription. Just make sure this adjustment is made before the 3rd of the month in which you want to change your box size! Our subscription box for dogs is broken down into three size categories:

Petit/Small: for dogs under 10 kgs

Medium: for dogs 11-25kgs

Large: for dogs over 25kgs

If your dog is on the border of these sizes or is generally tough on toys, then we suggest sizing up.

You will be billed for your first box, which ships immediately, as soon as you sign up. Customers who signed up for a monthly billing plan before the 25th of the month will be billed on the 3rd of each following month, if you signed up between the 25th and the last day of the month you will be billed on the 9th of the following month, then the 3rd beyond that. We do this to space out your pet’s joy!

We cannot wait to welcome you and your awesome cat or dog into the world of Boxie treats!

Payment

Through Payfast, we are able to accept payment by credit cards, cheque cards, Instant EFT (via Internet Banking) and Masterpass.

Instant EFT enables buyers to make payments through traditional internet banking with SA’s largest banks. The electronic funds transfer (EFT) gets verified instantly. No two day waiting period, no proof of payment required and no disclosing of financial information. PayFast now supports Capitec Bank, Investec, ABSA, Nedbank, FNB and Standard Bank for Instant EFT. 

Absolutely! … We use a third-party payment processor (Payfast) to handle all payment transactions on our website. PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.